Refunds Policy

1. Refund Eligibility

Refunds are typically subject to the individual hotel’s cancellation and refund policy. Each hotel may have its own specific terms, which will be provided during the booking process. It’s important to review the hotel's cancellation and refund policy before making a reservation.

• Non-Refundable Bookings: Some hotel bookings may be marked as non-refundable. These bookings do not qualify for a refund under any circumstances.
• Refundable Bookings: If your booking qualifies for a refund, the amount refunded will depend on the hotel’s cancellation policy and how far in advance the cancellation is made.

2. How to Request a Refund

If you believe you are eligible for a refund, please contact us directly at [email protected]. To ensure a smooth process, please provide the following information:

• Your booking reference number
• The name associated with the booking
• A brief explanation of why you are requesting a refund
• Any supporting documentation (if applicable)

Once we receive your request, we will process it according to the individual hotel’s policy and inform you of the next steps.

3. Processing Time

Refund requests are typically processed within 7-10 business days after we have received all necessary information. Please note that the refund may take additional time depending on the payment provider or the individual hotel’s processing times.

4. Refund Method

Refunds will be issued to the original payment method used for the booking. If you paid via credit card, it may take 5-7 business days for the refund to appear on your statement. In some cases, the hotel may process the refund directly to your account.

5. Cancellations by tropicalcasinoresort or the Hotel

In the rare event that a hotel cancels your reservation, tropicalcasinoresort will assist you in securing a refund, as well as helping you find alternative accommodation. If we are unable to find a suitable replacement or if no alternative can be arranged, we will process a full refund for your booking.

6. Special Circumstances

• Force Majeure: If your booking is affected by circumstances beyond our control, such as natural disasters, government-imposed travel restrictions, or other extraordinary events, we will work with the hotel to determine the best course of action. In some cases, you may be offered a full refund or an alternative arrangement.
• Health and Safety Issues: If you are unable to travel due to health reasons or other personal matters, we recommend reviewing the hotel’s cancellation policy. Some hotels may offer a partial refund or the option to rebook for a future date.

7. Exceptions

• No Show: If you fail to check in for your booking without prior notice, your booking may be considered a "no-show," and a refund will not be issued.
• Booking Modifications: If you change the dates or details of your reservation, any refunds will be subject to the hotel’s policy and availability. Additional fees may apply for changes to your reservation.

8. Contact Us

If you have any questions or need assistance with your refund request, please contact us at:
Email: [email protected]
We are committed to resolving any issues and ensuring you have the best possible experience when using our services.