Personal Data Policy

1. What Personal Data We Collect

We may collect personal data when you interact with our website or services. The types of personal data we collect include:

• Personal Identification Information: This includes your name, email address, postal address, phone number, and payment details.
• Booking Information: Information related to your hotel reservations, including your preferred check-in/check-out dates, special requests, and room preferences.
• Communication Information: Any data you provide when contacting us, including via email, contact forms, or support requests.
• Technical Information: Data about your device and usage, including your IP address, browser type, device type, location data, and cookies that help us improve the website experience.

2. How We Use Your Personal Data

We use your personal data for various purposes, including but not limited to:

• Booking Management: To confirm, process, and manage your hotel bookings and reservations.
• Customer Support: To respond to inquiries, assist with issues, and provide customer service.
• Personalization: To tailor our website and offers to your preferences and improve your user experience.
• Marketing Communications: With your consent, to send you promotional materials, offers, and updates about our services, hotels, and destinations. You can opt-out of these communications at any time.
• Payment Processing: To process payments securely and complete your transactions.
• Legal Compliance: To comply with legal obligations and protect the rights, property, and safety of tropicalcasinoresort, its customers, and others.

3. How We Protect Your Personal Data

We take appropriate measures to protect your personal data from unauthorized access, use, disclosure, or destruction. These measures include:

• Data Encryption: We use encryption technology for sensitive data, such as payment information.
• Secure Servers: Your data is stored on secure servers with access limited to authorized personnel only.
• Regular Security Audits: We perform regular audits and security checks to ensure the ongoing safety of your data.

Despite our efforts, please note that no system is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data with trusted third-party partners in the following situations:

• Service Providers: We may share your data with third-party companies that help us provide services, such as payment processors, email service providers, and customer support services.
• Legal Requirements: We may disclose your data if required to do so by law, or in response to a legal process or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content and advertisements. Cookies collect non-personal data, such as your IP address, browser type, and pages you visit on our site.

You can manage or disable cookies through your browser settings. However, if you disable cookies, certain features of our website may not work properly.

6. Your Rights and Choices

You have the right to:

• Access Your Personal Data: You can request access to the personal data we hold about you. Please contact us if you would like to obtain a copy of your personal information.
• Update or Correct Your Data: If you believe any of your personal data is inaccurate or outdated, you can request to update or correct it.
• Delete Your Data: You have the right to request the deletion of your personal data, subject to any legal or contractual obligations we may have.
• Withdraw Consent: If you have previously consented to receiving marketing communications, you can opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Object to Processing: In some cases, you can object to the processing of your personal data, especially when we rely on legitimate interests as the legal basis for processing.

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once the data is no longer needed, we will securely delete it or anonymize it.

8. Transfer of Data

As tropicalcasinoresort operates globally, your personal data may be transferred to, stored, or processed in countries outside of your country of residence. In such cases, we will take steps to ensure that your personal data is handled securely and in accordance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect or solicit personal data from children. If we discover that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Personal Data Policy

We may update this Personal Data Policy from time to time to reflect changes in our practices, services, or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated "Last Updated" date. Please review this page periodically to stay informed about how we handle your personal data.

11. Contact Us

If you have any questions or concerns about this Personal Data Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Email: [email protected]